All Sudden Beauty products are shipped from Melbourne!
We usually dispatch within 24 hours!
We use Australia Post for all our shippments
Upon shipment you will receive a tracking number so you can keep an eye on your parcel at all times.
Shipping times can vary depending on where you're located in Australia.
Shipping Time Estimates
NSW: 2-4 days
QLD: 2-4 days
VIC: 1-4 days
SA: 2-5 days
WA: 3-6 days
NT: 3-7 days
Express Post Information
Express Post is available at a small added cost of $8.95. This will guarantee 1-3 day delivery Australia Wide.
Failure of delivery Information
In the situation when a delivery cannot be made due to incorrect address (such as forgetting to note your apartment number) the parcel is automatically returned to us. A reshipment fee of $4.95 must be made to reship the item.
If you wish to cancel the order, the refund amount will be the order price minus a $24.95 return postage and restocking fee.
We have a strict returns policy in regards to our products due to hygiene.
We offer replacements/returns on all damaged or faulty goods, this includes items that may be damaged during transit.
Non faulty rollers can only be returned for a refund or exchange if the products packaging seal is not broken.
We have a 100% satisfaction guarantee, so if you're unhappy with any of our products please reach out to us and we'll do our best to ensure that you're getting the best possible results.
If any of our products do not meet the standards you were expecting we can offer you a refund, please reach out to us with any problems you may have.
IMPORTANT: Do not return any items without contacting us first to request a return request reference number.
8/26a Audsley Street, Clayton South
3169, Melbourne, Vic