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Shipping

All Sudden Beauty products are shipped from Melbourne!

We usually dispatch within 24 hours!

We use a variety of shipping partners with our products including Australia Post, Couriers Please, Star Track and many other couriers.

Upon shipment you will receive a tracking number so you can keep an eye on your parcel at all times.

Shipping times can vary depending on where you're located in Australia.

Shipping Time Estimates

NSW: 2-4 days

QLD: 2-4 days

VIC: 1-4 days

SA: 2-5 days

WA: 3-6 days

NT: 3-7 days

 

Free Shipping

Express Post Information

Express Post is available at a small added cost of $4.95. This will guarantee 1-3 day delivery Australia Wide.

 

International Shipping

We ship our products worldwide at a flat cost of $20 AUD per order (excluding NZ).

Shipping times vary.

USA, Canada, UK - 4-10 Business days

New Zealand - 3-6 Business days (Free Shipping)

Rest of the World - 7-15 Business days

Our prices do not include any customs duty that may or may not be payable in your country for international imports. You are liable for any costs imposed on you by your country customs or import duty companies.

 

Failure of delivery Information

In the situation when a delivery cannot be made due to incorrect address (such as forgetting to note your apartment number) the parcel is automatically returned to us. A reshipment fee of $14.95 must be made to reship the item.

If you wish to cancel the order, the refund amount will be the order price minus a $24.95 return postage and restocking fee.

 

RETURN POLICY

We have a strict returns policy in regards to our products due to hygiene.

We offer replacements/returns on all damaged or faulty goods, this includes items that may be damaged during transit.

Non faulty rollers can only be returned for a refund or exchange if the products packaging seal is not broken.


Unfortunately, due to hygiene reasons we are unable to accept returns on open or used products. 

We have a 100% satisfaction guarantee, so if you're unhappy with any of our products please reach out to us and we'll do our best to ensure that you're getting the best possible results.

If any of our products do not meet the standards you were expecting we can offer you a refund, please reach out to us with any problems you may have.

IMPORTANT: Do not return any items without contacting us first to request a return request reference number.

Returns Address:

SUDDEN BEAUTY

7/285 Tooronga Rd, Glen Iris

3146, Melbourne, Vic